Terms of Service

RingLink Edge is provided under the RingLink brand ("RingLink", "we", "us"). Contact us at legal@ring.link. These terms cover our website, Dashboard, APIs, connectors and network services. They apply when presented to you and accepted as part of ordering or using a service. If acting for an organization, you must have authority to bind it.

An individually agreed written contract takes priority over conflicting provisions here. Your accepted order specifies the plan, currency, charges and included resources. Mandatory consumer rights remain unaffected. Our Privacy Policy explains personal information handling; it is not permission for uses that require separate consent.

You must be at least 18 and legally able to enter into a contract. Provide accurate account and billing information, keep it current, protect login credentials and API keys, and notify us promptly of suspected compromise. Workspace owners are responsible for assigning roles and reviewing access.

You are responsible for actions you authorize through teammates, Kubernetes integrations, connectors, MCP clients and AI Agents. Review the permissions and changes made by automation. Giving an Agent access does not create a separate agreement with us or authorize it to bypass billing approvals or access restrictions.

We provide the acceleration, traffic forwarding, CDN and attack-mitigation features included in your selected plan and enabled configuration. Supported protocols, application counts, port ranges, transfer allowances and coverage are those shown in your order. HTTP/HTTPS availability depends on the selected service and IP configuration.

Shared IP addresses and ports are allocated from available inventory. A dedicated IP is assigned for use with your active service, not sold to you or guaranteed to remain unchanged forever. We may replace addresses or routing for operational, security or supplier reasons, with advance notice where practicable. Keep your DNS and origin configuration current.

You must own or be authorized to connect the origins, domains and networks you configure. Maintain suitable origin security, application authentication, certificates, compatible Proxy Protocol settings and backups. Our service is not a backup of your application or data.

Attack mitigation depends on the enabled product, protocol, origin configuration, traffic characteristics and the conditions of the wider Internet. A protection-capacity figure is not a promise of application uptime, fixed throughput or immunity from every attack. Layer 7 controls apply only where those features are included and configured; transport protection alone does not repair application vulnerabilities.

Unless your order states otherwise, plans do not impose a fixed plan-level speed cap. Actual throughput depends on shared resources, routing and origin capacity. Best-effort or unmetered service does not reserve unlimited capacity. We may filter, rate-limit, reroute or temporarily isolate traffic where reasonably necessary to contain an attack or protect the network. These terms do not establish an uptime percentage or a service-credit schedule.

The purchase screen and accepted order identify the billing currency, billing period, selected add-ons, recurring charge, transfer allowance, overage rate and any applicable taxes or one-time fees. Local currency prices are maintained independently rather than continuously converted from USD. An annual or quarterly monthly-equivalent price is not the amount charged each month: the full selected term is charged as shown.

Transfer allowances reset monthly even when the plan is paid quarterly or annually. Unused allowances do not roll over unless your order says otherwise. Additional billable usage is charged at the applicable order rate using our service usage records. A budget setting or alert is not a guaranteed spending cap unless explicitly described as an enforced limit. Report suspected billing errors promptly through support so we can investigate and correct them; this does not limit statutory dispute rights.

A zero-base-fee plan can still incur selected add-on charges and usage overages. Payment-method verification or a one-time activation payment may be required as disclosed during activation. Discounts apply only to eligible items, periods and renewal cycles displayed when redeemed; no discount is permanent unless expressly stated.

Services with automatic renewal enabled renew for the selected billing period until you disable renewal or request cancellation before the next renewal. We may charge a saved payment method only under the payment authorization you give. A one-time payment pays the identified invoice and does not itself authorize later card charges; check the service's renewal setting separately.

You can manage renewal and period-end cancellation in Dashboard, or ask support if you cannot access the account. Period-end cancellation normally leaves the service available until the paid term ends. Immediate termination releases service resources and may stop traffic at once. Cancellation does not erase already accrued usage or unpaid charges. Nonpayment may lead to suspension after notice where practicable.

Except where required by law, agreed in writing or expressly offered at checkout, activated service periods, consumed usage and completed one-time work are not refundable merely because you stop using the service. Contact support about duplicate charges, incorrect billing, failed provisioning or cancellation rights that apply to your purchase. We will correct confirmed billing errors and provide remedies required by law.

Upgrades, add-ons and changes may create a prorated charge or credit shown before confirmation. Credits are applied according to the relevant offer or agreement and are not automatically redeemable for cash. If we permanently discontinue a paid service without your breach and cannot provide a reasonable equivalent, we will refund the unused prepaid service period. Mandatory consumer remedies take priority over these provisions.

Do not use the services for unlawful content or activity, infringement, fraud, phishing, malware distribution, botnet command and control, unauthorized access, spam or attacks against others. Do not operate an open relay, reflection or amplification service that creates abuse, evade sanctions or export restrictions, bypass quotas or payment controls, or obtain repeated free allocations through deceptive accounts.

Receiving an attack is not itself prohibited use. Deliberate load testing, penetration testing or attack simulation involving our network requires prior written coordination, authorization for every target, and agreed limits. You must respond reasonably to verified abuse reports and provide information needed to investigate. We evaluate reports rather than assuming every allegation is valid.

You retain ownership of your content and configurations. You authorize us and our service providers to transmit, process and, where needed for configured caching, security or operation, temporarily store that content solely to provide and secure the services, comply with law and act on your instructions. This does not transfer ownership of your application to us.

You are responsible for lawful collection of your users' data, required notices and permissions, and your processing instructions. If your use requires a separate data processing agreement or regulated-data terms, arrange those before sending the relevant data. A privacy notice alone does not replace a required processing agreement. Do not submit secrets or unnecessary sensitive information in support tickets or Agent prompts.

We may restrict or suspend the affected service for material breach, overdue payment, credible abuse, compromised credentials, a legal requirement or an urgent threat to other users or the network. Where feasible we will explain the reason and allow a reasonable opportunity to resolve it. An immediate protective action may be necessary; contact support to request review.

On termination, forwarding stops and addresses, ports and other allocations may be released and reassigned. Export any needed configurations and records before termination. Suspension or deletion of a resource does not automatically delete account, billing, security or legally retained records; the Privacy Policy describes retention. Terms concerning accrued payment, ownership, liability and disputes continue as necessary.

Our branding, interface, documentation and service software remain ours or our licensors'. We grant you permission to use them as necessary to access your services during the applicable term. Separately distributed open-source components remain subject to their own licenses.

Third-party infrastructure, payment processors and integrations may support delivery. Your independent use of third-party products, including an AI provider you select, is subject to their terms. We remain responsible for obligations we undertake to you and do not give you a direct contract with an upstream network merely by using it.

We will provide the services with reasonable care and skill. Internet routes, third-party systems and malicious activity can cause interruptions or errors; we do not warrant uninterrupted or error-free service or that every threat will be prevented. You remain responsible for appropriate backups and security at the origin. Any exclusion of implied warranties applies only to the extent permitted by applicable law.

To the extent permitted by law, neither party is liable for indirect or consequential losses, lost profits or lost business opportunities arising from these terms. Each party's aggregate liability under these terms is limited to the fees paid or payable for the affected service during the 12 months preceding the event. This does not limit your obligation to pay valid charges or either party's liability for fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, or any liability that cannot lawfully be limited. Statutory consumer rights are not excluded.

We may update these terms and will post the new version and effective date. Material changes affecting an existing paid term will be notified by email or Dashboard with reasonable advance notice, normally at least 30 days, and apply at renewal unless an earlier change is required by law, urgent security needs or your agreement. Price changes are disclosed before the affected renewal. If you do not accept a future change, you may cancel renewal; it does not retroactively change an already accepted charge.

Please contact us first to seek a practical resolution to a dispute. These terms are governed by the laws of the State of Delaware, United States, and applicable United States federal law, except to the extent mandatory law requires otherwise. This choice does not deprive consumers of mandatory protections available under the law of their habitual residence. These terms do not impose mandatory arbitration, waive collective remedies or select an exclusive court; competent courts are determined under applicable jurisdictional rules. If a provision is unenforceable, the remaining provisions continue to apply. Translations are intended to have the same meaning; no language version overrides mandatory local rights.